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Novice
Posts: 6
Registered: ‎11-21-2017

Re: Where is my DLC?

Thank you for the reply do you know if they put out any information or even a tweet saying there looking into it cos its happening to a few people and they dont know what to do or where to look
Novice
Posts: 4
Registered: ‎11-21-2017

Re: Where is my DLC?

 

So... long story short. Preordered gold edition. Didnt get an expansion pass code. Okay cool... I emailed support, they tell me it's all gucci and that the season pass is in with the 'Gold edition bundle' or whatever.So I wait for DLC. DLC comes out... its £12. Shouldnt it be free beings according to WB I have the expansion pass. Over a month ive been saying I do not have the expansion pass... they say I do. Granted this was on PS4, I know this is Xbox but I'm venitng.

 

Hate to break it to ya buddy, I don't have my season pass and I want it.

Incase I'm souding like im rambling... I have the gold edition and yet the DLC is still costing me...

Novice
Posts: 6
Registered: ‎11-21-2017

Re: Where is my DLC?

I just hope we dont have to wait days for some sort of fix
Novice
Posts: 2
Registered: ‎09-03-2017

Re: Slaughter Tribe DLC Release?

I have the PS4 gold edition. And it loaded the patch but not the slaughter DLC. I have used the activation code. No side missions or orcs.. only shows i can buy the dlc from psn store.... Can anyone help?

Community Admin
Posts: 646
Registered: ‎10-02-2014

Re: *** Season pass isn't working for new DLC

[ Edited ]

Please do the following:

 

1) Put in a support ticket (Ask for Help) with support.wbgames.com

 

2) Post here, and include your 

 

     - Platform (Xbox, PS4, PC)

     - Edition (Gold, Mithril, etc)

     - Country

     - Physical or Digital copy

 

Thanks so much for your patience while we figure this out!

Novice
Posts: 1
Registered: ‎08-03-2015

Re: *** Season pass isn't working for new DLC

Platform: Ps4

Edition: Gold

Country: Italy

Only 2 codes in the box, one named gold edition content and the other for the champions and the dominion sword

Member
Posts: 22
Registered: ‎12-29-2014

Re: *** Season pass isn't working for new DLC

Platform: PS4
Edition: Gold
Country: England
Only 2 codes in the box, one named gold edition content and the other for the champions and the dominion sword
Novice
Posts: 5
Registered: ‎10-28-2014

Kundenservice bei WB?! Goldedition Problem immer noch vorhanden !

Grüsse,

 

über einen Monat ist es nun her das ich hier im Forum so wie viele andere User

mein Problem mit der Goldedition angeprangert habe.

 

Bis auf eine Freundliche Nachricht von einem anderen User hier aus dem Forum

bekam ich keinerlei Feedback von Offizieller Seite,E-mails an den Support blieben

unbeantwortet.

 

In der hoffnung das es sich nur um einen Anzeigebug im PSN Store handelt

lies ich die sache dann erstmal auf sich beruhen.

 

Als ich heute aber den neuen DLC runterladen wollte traf mich der Schlag, immer

noch dieselbe leier, ich habe 99,90 für die Goldedition bezahlt und habe tatsächlich keinen

season pass dabei? Leute ernsthaft, wie egal kann einem Publisher seine Käuferschaft sein,

man schenkt Euch sein vertrauen und kauft content im vorraus und bekommt nichts

als Ärger und Magenschmerzen.

 

Und das es sich nicht um einen Anzeigebug im PSN handelt beweisen Tonnenweise YT Videos.

 

Ich weiss das mein Post wahrscheinlich in 5 min. wieder in irgendeinen Engl.Sammelthread verschoben und somit

so gut wie nicht mehr lesbar ist,war ja beim letztenmal auch nicht anders.

 

Aber verlasst Euch drauf ich werde das Ding hier immer und immer wieder Posten bis ich das bekomme

wofür ich berreits bezahlt habe. Es wird protokoliert und gegebenenfalls auch auf social media plattformen

verteilt damit nicht in vergessenheit gerät was hier grade los ist.

 

Es ist mir vollkommen egal wie diese Sache endet aber eines ist klar,

egal welches Spiel es sein mag definitiv werde ich von Euch kein Produkt mehr vorbestellen geschweige denn

eine Collectors oder sonstige Editions kaufen.

 

 

mit freundlichen Grüssen

 

Norbert S.

 

(Stolzer besitzter einer Goldedition ohne season pass mit verbeultem Steelcase)

Novice
Posts: 6
Registered: ‎11-21-2017

Re: *** Season pass isn't working for new DLC

Platform: PS4 Pro

Edition: Gold

Country: Belgium

Redeemed both the codes : Gold Edition Content and Sword Of Dominion

Novice
Posts: 2
Registered: ‎09-03-2017

Re: *** Season pass isn't working for new DLC

Platform: PS4

Edition: Gold

Country: Finland

 

Downloaded patch, got all the free dlc content. PSN store is asking to buy slaughter tribe DLC for 15€. Have activated all codes and didnt have any problems with chests, orcs and sword. Submitted a ticket to wb support... Not too happy about this... Hope they fix it soon!

Novice
Posts: 5
Registered: ‎11-21-2017

Re: *** Season pass isn't working for new DLC

Platform: PS4
Edition: Gold
Country: New Zealand
Only 2 codes in the box, one named gold edition content and the other for the champions and the dominion sword
Member
Posts: 26
Registered: ‎04-25-2016

Re: *** Season pass isn't working for new DLC

Platform: PS4
Edition: gold
Country: UK

Preordered gold edition, received it. Redeemed both the gold content code and the preorder bonus code. Go to expansion tab in quests after downloading new patch. Brings up PSN page asking for me to pay £12 even though I bought the gold edition and this content is meant to be included. Is this false advertisement, and if it is can I get a refund?
Novice
Posts: 1
Registered: ‎11-21-2017

Re: *** Season pass isn't working for new DLC

[ Edited ]

platform: PS4

Edition: Gold

Country: Finland

Novice
Posts: 3
Registered: ‎11-21-2017

Re: *** Season pass isn't working for new DLC

Platform ps 4
Edition gold
Country germany
Grunt
Posts: 74
Registered: ‎11-21-2016

Re: *** Season pass isn't working for new DLC

Wrote a support ticket about this to WB support, and recieved the automated reply. Currently waiting for an actual supporter to get in touch.

 

- Platform: PS4 Pro (Version 5.0).

- Edition: Pre-ordered/purchased Gold Edition of SoW.

- Status: Pre-order content and Gold Edition content activated and downloaded.

^-Status: Slaughter Tribe DLC isn't activated or freely downloadable. Costs money on the PSN store. In-game DLC store lists it as not yet purchased / activated.

- Country: Denmark, Europe.

- Overall Frustration and Annoyance Level: Over the charts!!!

Novice
Posts: 3
Registered: ‎11-21-2017

Re: *** Season pass isn't working for new DLC

Platform: PS4 Slim
Edition: Gold
County: United Kingdom

Gold content and forge your army codes entered, re entered gold content and tried to update is several times and nothing, restated console, nothing.

Playstation store asks me to buy expansion pass and slaughter tribe dlc.

Update works perfectly fine but slaughter tribe dlc wasn't added in.
Novice
Posts: 9
Registered: ‎11-21-2017

Re: *** Season pass isn't working for new DLC

Platform : PS4 (geez I wish I bought it on STEAM but no... I had to "enjoy it while sitting on my couch". I'm an idiot...)
Edition : Gold (physical copy)
Country : France

Same routine than everybody else, I redeemed both codes (dominon sword thingie and "gold edition content") and I merely assumed that those gimps at Sony tried to double charge us so when refunds were asked you'd get the money back onto your stupid Sony wallet rather than your bank account. I wasn't paying attention to that matter until this morning when I was asked to PAY for a content we all lawfully and legally already own. The shrakh hit the fan if I may. I sadly find some comfort knowing I'm not the only one with that unbelievable issue. I hope, for the sake of us all, they fix it soon.

Hang in there guys !

Novice
Posts: 3
Registered: ‎11-21-2017

Re: Kundenservice bei WB?! Goldedition Problem immer noch vorhanden !

Ich habe das selbe problem....
Novice
Posts: 3
Registered: ‎11-21-2017

Gold edition shadow of war

I have got gold edition shadow of war and today they released new dlc but my psn say I have to buy exspansion pass but I thought gold edition you didn't have to wits going on any one know
Novice
Posts: 1
Registered: ‎11-21-2017

Re: *** Season pass isn't working for new DLC

Platform: ps4

Edition : gold

Country : Australia

 

same as everyone else, it wants me to repurchase it.

 

also the dead captains glitch was not fixed. Which is seriously gamebreaking