12-03-2017 11:15 AM
12-04-2017 04:22 PM
Hi everyone -
I posted this in the thread above but wanted to make sure you all saw this. The issue should be fixed!
Thank you for sticking with us. We are very sorry for the trouble.
Here's the post from above:
PS4 DLC Download Issues for the physical retail copy of the Gold Edition purchased in Europe, Australia, and New Zealand have been addressed! Slaughter Tribe and other DLC is now correctly linked to your Expansion Pass - go to the PlayStation Store to install.
Thank you all for your patience while we worked towards a resolution.
We are truly sorry for the inconvenience this has caused.
12-05-2017 10:31 AM
Hi @Aryan_sasa -
Sorry to hear you're still having trouble. That issue should've been fixed for everyone. Can you please contact Customer Service and let them know about this? They're expecting you! I just talked to them about it. They want to see if it's a lingering issue or something they can walk you through.
support.wbgames.com then go to "Ask for Help" from the top nav.
12-05-2017 11:09 AM
12-05-2017 02:12 PM
Please be sure to contact support.wbgames.com (Ask For Help) for further instances of this issue. I am closing this thread, so people will go to the support staff that can assist them, now that the problem causing the bulk of these issues was found and fixed!
12-07-2017 01:53 PM
Hi @Aryan_sasa - Were you able to contact support? This appears to be the only outstanding issue and they'd like to help.
One tip to try - put the item and your cart and go to checkout. You won't be charged unless you confirm the transaction! But we have seen with the Gold edition, the item on the storefront still has a price, but once it's put into a Season Pass holder's cart, the price drops to 0.
I hope that helps - please contact WB Support if not. They will look into it and make sure you have your items.
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