10-09-2017 10:32 PM - edited 12-21-2017 01:22 PM
Thanks so much for reporting issues for Shadow of War to us! We do compile these to pass them along to the developers, but we aren't really set up to handle in-depth tech support here on the forums. Please be sure you are contacting support.wbgames.com !
Here are the issues already reported so far on the forums. Please be sure to search for an existing thread that might already contain your issue, before making a new thread. If you do make a new thread, be sure to list which platform, and as much information as you can about the problem (including exact text of any error messages/etc).
Error message: Failed to initialize rendered (IDXGISwapChain) Possible solution for those with G-Sync monitors: open render.cfg, switch "windowed" to "2.000000", launch game.
Game crashes after 5-10 minutes of play - Possibly due to overclocking(?)
Can't connect to Market - no login option/no ID : Caused by rejecting EULA notification at the beginning of the game. QA is actively searching for a workaround at this time, we will update when a reliable fix is found.
Invisible orc, Invalid String ID (can't continue) : Seems to be related to dominating all the orcs, and then killing the warchief
Game doesn't recognize that space bar is held down: Possible solution: check Ease of Access settings in Windows, make sure Filter Keys is turned off.
Shelob's memories won't play: Possibly not a bug - collect all 15 memory fragments. Unlock the 16th fragment to play them all as a single cutscene.
Accelerated game/sound speed Possible solution: switch sound frequencies in Windows or sound card software (48Hz/24Bits)
Error message: Direct3D 11.1 API is not available: Possible solution: Install "Internet Explorer 11 for Windows 7 for x64-based Systems" from the Windows Update menu, and then restart machine.
No sound in game - Solved: Switch sound frequencies in Windows or sound card software (48Hz/24Bits)
Game displays on wrong monitor - Workaround: Switch to windowed mode, move to the correct display, switch back to borderless/fullscreen
Can't find pre-order Legendary orcs - Solved: Go to the Market and open the unopened chests there. The legendary followers should be there.
Inverted controls for stealth/bow when using controller on PC - Solved: Unplug controller, play with keyboard for a moment, plug controller back in.
Game launches into blackscreen, crashes - Solution for some (not all): download newest version of Microsoft Runtime Library.
Repeated crashing at loading screen after mission (Shelob) - Possible temporary workaround: change screen to windowed mode, reduce quality to low.
Switched to windowed mode, black screen, can't switch back - Possible solution: find render.cfg file, change Full Screen setting (see thread for instructions)
Warchief Instruction pop-up freezes game: Workaround: Press ESC, popup should go away
Installed video device does not support directx11 features error : Possible workaround: remove render.cfg file (usually found in C:\Users\username\Documents\WB Games\Shadow of War)
Bought gold, never received it : Please contact support.wbgames.com for this issue
Can't link SoW to forum account - Solved: Link account, reset Xbox, log out and back into WBPlay account
Various or unknown platform
Season Pass for DLC isn't working (11/21/2017) - Please read the instructions in the first post of this thread before posting!
Stuck in cutscene (Forgoroth fortress) (can't continue) : Possibly related to taking the fort out of order(?)
No daily missions - Daily missions don't show up until after you have taken the first fort.
Dominated captains disappearing: Possible solution: finish the Bruz quests.
Crash when starting The Ettens quest: May have something to do with dominating all captains before reaching this point.
My pre-order content is missing! NEW tracking post This should be FIXED now. Please read and follow instructions there before posting, please!
No voice audio in cutscenes - Possible solution: disable center channel via soundcard sosftware, if audio is set to 5.1. Disable surround sound if using simulated surround sound with headphones.
Witch-King's Vision mission - Eltariel won't talk - Workaround: follow her around, let her kill orcs (don't kill/dominate everything)
Stealth brand doesn't work - Solved: Switch out the first purple dagger, which makes enemies heads explode.
Save data not compatible - Possible fix: Clear cache (Xbox: unplug power cord for 2-3 minutes, then reboot)
Bruz cutscene loop (can't continue game): Possible solution: make sure Bodyguard ability is equipped before meeting with Bruz
No quests left, can't unlock next one (Bruz/warchiefs) Possible solution: Make own followers warchiefs, all other main quests completed. Once there are enough captains in army, next quest should unlock.
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