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WB-Emeritus
Posts: 483
Registered: ‎10-17-2013

June 23 Update on PC Performance - PLEASE READ FIRST

Dear Batman: Arkham Knight PC owners,

 

We are aware that there are performance issues for some users playing Batman: Arkham Knight on PC.  WB Games is working diligently with our development teams, NVIDIA and AMD, to identify and fix the issues as quickly as possible.  

 

Please know that we value input from those who are playing the game and we are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support.  If you are experiencing any issues with the game, please be sure to report it to support.wbgames.com.

 

In the meantime, we wanted to provide recommended, in-game graphical settings for those with minimum and recommend specs hardware.  We will provide recommended settings for the Ultra specs as soon as we are able to conduct more tests. At the bottom of this post, you can find additional information that may help alleviate some of the most frequent issues that some players are experiencing.  Also, for reference, we have included a list of the minimum, recommended, and ultra hardware requirements.

 

If you purchased your copy of the game through Steam and are not satisfied with your experience, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds).

 

Thank you for your patience as we work on resolving these issues and please be sure to check back for updates. 

 

Minimum Hardware Specs

(or equivalent)

  • Resolution: 1280x720
  • V-Sync: Off
  • Anti-Aliasing: Off
  • Texture Resolution: Low
  • Shadow Quality: Low
  • Level of Detail: Low
  • Interactive Smoke/Fog: Off
  • Interactive Paper Debris: Off
  • Enhanced Rain: Off
  • Enhanced Light Shafts: Off

 

Expected:  30fps (capped)

 

It is incredibly important that users with a min spec video card with 2 GB of dedicated VRAM (or 3 GB on AMD) to keep the Texture Resolution set to Low.  Increasing this to Normal will cause significant performance issues.

 

By default, the game may set the user’s monitor to the maximum output offered.  Users should reset to 720p on min spec hardware.

 

With these settings on Min Spec AMD GPU’s, users can expect some minor texture pops, occasional loading symbols during fast-paced scenarios, and some hitches & stuttering when gliding or driving the Batmobile.

 

 

Recommended Hardware Specs

(or equivalent)

  • Resolution: 1920x1080
  • V-Sync: On
  • Anti-Aliasing: On
  • Texture Resolution: Normal
  • Shadow Quality: Normal
  • Level of Detail: Normal
  • Interactive Smoke/Fog: Off
  • Interactive Paper Debris: Off
  • Enhanced Rain: Off
  • Enhanced Light Shafts: Off

 

Expected: 30fps (capped)

 

The Recommended Spec is intended to deliver an experience on par with the current generation of gaming platforms. 

 

For an optimal experience, users with recommended spec hardware should not set their resolution higher than 1080p.

 

By default, the game may set Shadow Quality and Level of Detail to High on Recommended Spec hardware.  Users should revert these to Normal.

 

With these settings on Rec Spec AMD GPUs, users can expect some minor texture pops, occasional loading symbols during fast-paced scenarios, and some hitches & stuttering when gliding or driving the Batmobile.  To help alleviate this, AMD users using Rec Spec GPU’s should turn Texture Resolution, Shadow Quality, and Level of Detail to Low.  We continue to work closely with AMD to resolve these issues as soon as possible; make sure you have the most current drivers and check back here for updates on when the next driver version is available.

 

Additional Recommendations

We do not recommend that users change anything in the game’s .ini files as this will potentially negatively impact performance, including frame rate, and stability.

 

At this time we do not recommend using NVIDIA’s GeForce Experience or AMD’s Gaming Evolved Optimization tools.

 

We’re currently working on improving streaming performance from mechanical hard drives (HDD).  Addressing this is one of our top short-term priorities.

 

For users that have an SSD available, we’ve noted increased streaming performance when the game is installed to that type of drive. 

 

Once again, we’d like to stress the importance of having the latest drivers from your graphics card manufacturer.  Staying up to date could potentially alleviate many performance issues, and will improve your game experience.

-          NVIDIA GeForce users should use GeForce GameReady WHQL Driver version 353.30

-          AMD users should use Catalyst 15.6 beta driver

 

Crossfire on AMD is currently not supported.  This is to be addressed in a future driver update from AMD.

 

Eyefinity (multi-monitor) on AMD is currently not fully supported.  This is to be addressed in a future driver update from AMD.

 

When running Nvidia SLI, using the NVIDIA Control Panel to set one card as a dedicated PhysX card may improve performance.

 

Players should not disable and/or edit the size of their page file.  Windows manages this automatically, and leaving this at the default settings will provide an optimal experience when playing Arkham Knight.  We strongly recommend that users avoid making edits to this.

 

 

Game System Requirements

 

Minimum Hardware Specs:

 

  • OS: Win 7 SP1, Win 8.1 (64-bit Operating System Required)
  • Processor: Intel Core i5-750, 2.67 GHz | AMD Phenom II X4 965, 3.4 GHz
  • Memory: 6 GB RAM
  • Graphics: NVIDIA GeForce GTX 660 (2 GB Memory Minimum)  | AMD Radeon HD 7950 (3 GB Memory Minimum)
  • DirectX: Version 11
  • Network: Broadband Internet connection required
  • Hard Drive: 45 GB available space

 

Recommended Hardware Specs: 

  • OS: Win 7 SP1, Win 8.1 (64-bit Operating System Required) 
  • Processor: Intel Core i7-3770, 3.4 GHz | AMD FX-8350, 4.0 GHz 
  • Memory: 8 GB RAM 
  • Graphics: NVIDIA GeForce GTX 760 - 3 GB Memory Recommended 
  • DirectX: Version 11 
  • Network: Broadband Internet connection 
  • Hard Drive: 55 GB available space

 

Ultra System Hardware Requirements:

  • OS: Win 7 SP1, Win 8.1 (64-bit Operating System Required)
  • Processor: Intel Core i7-3770, 3.4 GHz | AMD FX-8350, 4.0 GHz
  • Memory: 8 GB RAM
  • Graphics Card: NVIDIA GeForce GTX 980
  • Graphics Memory: 4 GB

 

I am the overall Admin for the whole of community.wbgames.com. Feel free to contact me with ideas or questions about the forums themselves. For questions about the games hosted here, contact the individual manager for that title.

Noob; Purifier of Souls
Posts: 25
Registered: ‎06-23-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

why would u trick people out of there money? i bought retail so i cant get a refund

Noob; Purifier of Souls
Posts: 25
Registered: ‎06-23-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

and excuse my language but how the **bleep** do ps4 look better than pc?
Professor Noob the Third, PhD
Posts: 5
Registered: ‎06-23-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

"The Recommended Spec is intended to deliver an experience on par with the current generation of gaming platforms."

 

I game on PC so I can have an experience that is greater than on a console.  This is straight up pathetic.  Last WB game I will ever purchase.  Steam refund here I come.

 

If you're INTENTIONALLY GIMPING YOUR GAME by locking it at 30FPS, you've failed as a developer and publisher.  Plain and simple.

Professor Noob the Third, PhD
Posts: 28
Registered: ‎06-23-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

At last, someone brave to communicate. Please fix it ASAP.
Noob Wizard
Posts: 40
Registered: ‎06-23-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

So you are telling us we have to play on **bleep**ty 30 fps with motion blur on just to get the game running stable? How the hell do you think that is only remotly acceptable?

Noob Wizard
Posts: 94
Registered: ‎06-23-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

What about Ultra? I surpass the ultra specs, and I sure as hell am not playing at 30fps. This is a joke. You say don't edit the ini, but your cap the game at 30fps? This is not acceptable.This PC port needs some serious work in terms of optimization. For a PC game in 2015, not to run at 1080p 60fps on a GTX 980 is just pure incompetence, simple as that.

Mini-Noob
Posts: 2
Registered: ‎06-22-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

No update on ambient occlusion? This should be something as simple as an .ini edit seeing as even PS4 and Xbox One are able to use it.
New Noob
Posts: 1
Registered: ‎02-16-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

Are you going to uncap the framerate on PC from 30FPS?

Professor Noob the Third, PhD
Posts: 19
Registered: ‎06-23-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

What the hell... No patches or anything? Seriously? Even the PS4 got a day 1 patch of 3.5 GB. It's been a day since release and people have literally been yelling and complaining about it since launch and this is what you guys give us... Some settings. Settings will not help because YOUR. GAME. IS. UNPLAYABLE.
Professor Noob the Third, PhD
Posts: 28
Registered: ‎10-25-2013

Re: June 23 Update on PC Performance - PLEASE READ FIRST

after uncapped the fps I noticed that frame just a mess,it never runs very smooth in anyway.this is PC port.man to your mind is this OK?
Noob Wizard
Posts: 94
Registered: ‎06-23-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

In what alternate universe does the PS4 have better graphical effects than an nvidia powered PC with a GTX 980??

Professor Noob the Third, PhD
Posts: 21
Registered: ‎04-23-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

Im sure that not one QA guy instaled and played to the end for one time at PC. Because you didnt care %70 of Steam players dont recommend this *** trash.

Shame Shame Shame

...and for me now, WB is same as Ubisoft and Im gona make sure to inform all the people around me about your lack of intrest of PC gaming.

In todays world of PC gaming there is no place for your kind of devs. With Mr. Gabe with us we are been protected by moneygrabbers like you. So spare me the copy paste responds to this "incident" you guys are DONE. 

Noob Wizard
Posts: 40
Registered: ‎06-23-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

Praise Gaben for Steam refunds!!! WB + Rocksteady joined Ubisoft on my Blacklist - I will never touch a Game of you again!

Noob Wizard
Posts: 11
Registered: ‎10-25-2013

Re: June 23 Update on PC Performance - PLEASE READ FIRST

This "admin" is clearly out of touch with how PC games work.

1080p 60fps is BASELINE MINIMUM for recommended specs. I uncapped mine to 60fps @ 1440p but I'm getting INSANE texture popping issues. This is with a 4.5ghz i5 and an OC'd 780ti, which is easily the same as ultra specs.

WHAT A JOKE, ROCKSTEADY. PLEASE FIX IT.

Mini-Noob
Posts: 7
Registered: ‎06-23-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST


Yorick wrote:

With these settings on Rec Spec AMD GPUs, users can expect some minor texture pops, occasional loading symbols during fast-paced scenarios, and some hitches & stuttering when gliding or driving the Batmobile.  To help alleviate this, AMD users using Rec Spec GPU’s should turn Texture Resolution, Shadow Quality, and Level of Detail to Low.  We continue to work closely with AMD to resolve these issues as soon as possible; make sure you have the most current drivers and check back here for updates on when the next driver version is available.

 

 


 

LMAO!!  XD

Noob Wizard
Posts: 11
Registered: ‎10-25-2013

Re: June 23 Update on PC Performance - PLEASE READ FIRST

Almost forgot to mention, the PC version is MISSING graphical effects like rain textures, ambien occlusion, depth of field, and TXAA.

How about you hire someone competent to do your PC port next time, eh?
Professor Noob the Third, PhD
Posts: 15
Registered: ‎06-23-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

You guys need to APOLOGIZE FIRST for this situation. AND REFUND!
Professor Noob the Third, PhD
Posts: 1
Registered: ‎06-22-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

A 7950 to run ther game at 720p with all low settings at 30fps. SMH...

Noob Wizard
Posts: 94
Registered: ‎06-23-2015

Re: June 23 Update on PC Performance - PLEASE READ FIRST

Exactly! 1080p 60fps is MINIMUM! I just don't understand what's happened here. Who did the PC version of Arkham City and Arkham Origins? They actually run really, really well. I can't speak for initial release though, I'm not sure.